Mernov, part of the Gauselmann Group, signs up for industry-leading responsible gambling solution
Vienna – Mernov, one of the leading lights in Germany’s rapidly growing regulated iGaming scene, has adopted Neccton’s mentor software to fulfil both its Responsible Gambling, and Anti-Money Laundering requirements.
The company, part of one of the gambling industry’s big hitters in the Gauselmann Group, owns two of Germany’s top online gaming brands in JackpotPiraten.de and BingBong.de, and was the first company to be granted a licence for online virtual slots in Germany.
Germany only recently allowed online gambling for its citizens, with the law changing in summer 2021, and regulations remain stringent for operators – but that has not stopped Mernov’s success story. And now the company has teamed up with Neccton, their players can be assured of the ultimate protection while they enjoy their slot and casino play.
German online gambling operators must employ a maximum €1000 monthly deposit limit, and also use an academic algorithm to identify problem gambling – which made Neccton’s mentor the obvious choice.
mentor tracks possible problematic gambling behaviour using real-time data analysis and works to help both players and operators to identify potential issues early. The tool recognises triggers such as a significant increase in deposit frequency, and alerts the operator and directly contacts the player, helping the end user make better-informed decisions.
mentor also includes modules for Fraud and aCRM so Neccton’s customers can solve many issues with a single supplier.
“We started our research in gambling 15 years ago and have published dozens of academic studies in the area of player tracking and responsible gaming,” said Neccton director and head of development Dr Michael Auer. “We have shown that players who gamble responsibly are more loyal, and their customer lifetime is significantly longer. We are proud to assist millions of players across brands around the world – and to add Germany’s first regulated big brands to this roster is very special for us,” he added.
“Our goal is not only to offer our customers a legal, but above all safe online gaming experience. That’s why we responsible gaming is at the core of our business and we work with the market leader,” commented Florian Werner, Managing Director of Mernov Betriebsgesellschaft mbH.
National legal and transparent online gambling – that’s what Mernov stands for. As the first provider of virtual slot machines, the German company was whitelisted in May 2022 by The German Federal States’ Joint Gambling Authority (GGL). The company offers innovative Online casino and slot games and works with the leading and most innovative game developers worldwide. Mernov guarantees its customers a trusting and responsible gaming experience. Through its transparent and proactive cooperation with the German Gambling regulator, Mernov ensures a fully legal offer via well-known online brands JackpotPiraten.de and BingBong.de. www.mernov.de
Neccton is a data science and software company based in Vienna, Austria. Working with global gaming companies, Neccton is passionate about player protection with many years of academic research within the company. Neccton’s mentor solution is the result of this passion, allowing gaming companies to stay ahead of regulation and look after their players. Neccton’s research shows that players who gamble responsibly are more loyal, resulting in a significantly longer customer lifetime.
mentor won the award for Best Player Protection Product or System at the 2022 Casino Awards. Neccton was also named as the world’s first responsible gambling tool supplier to achieve certification from the Global Gambling Guidance Group (G4) in 2022. www.neccton.com
